The Smartest Facebook Chatbot for E-Commerce in Bangladesh
Sellzy’s AI sales agent answers customer inquiries 24/7 in native Bengali & Banglish, converts boosted post comments to private Messenger DMs, and books orders directly into Pathao & Steadfast.
Trusted by 2,500+ Bangladeshi merchants • No credit card required
Why F-Commerce Brands Choose Sellzy Over Human Typists
Engineered specifically for Bangladeshi social commerce dynamics.
Natural Bengali & Banglish AI
Understands "bhai eta ki stock e ache?", native Bengali script, and English interchangeably with respectful "আপনি" tone handling.
Comment-to-DM Sales Engine
When a customer comments "দাম কত?" on your Facebook ad, Sellzy replies publicly and instantly opens a private DM with product photos and buy link.
2-Level Human Takeover Protocol
When your human agent steps in to reply, Sellzy automatically pauses for that single customer for 30 minutes, keeping the rest of the store running 24/7.
Direct 1-Click Pathao & Steadfast Booking
No more manual copying and pasting addresses into courier apps every morning. Sellzy validates the customer’s phone number, detects district delivery charges (Inside Dhaka ৳70/80 vs Outside Dhaka ৳130/150), and books the parcel directly.
- ✓ Automatic Delivery Charge calculation based on full address
- ✓ Fraud Detection: High return-rate phone number alerts
- ✓ Real-time Parcel Tracking ID generated instantly
How Sellzy reads a real Bangladeshi customer
Most chatbots fail in Bangladesh for one reason: customers do not type clean English, and they do not type in one format. A single Messenger thread will mix Bengali script, Banglish, a voice note, a screenshot of your own advertisement, and a phone number written in Bengali numerals — often inside the same message. Sellzy is built for that message, not for a tidy one.
Bengali, Banglish and voice — in the same thread
“দাম কত?”, “dam koto”, and a 12-second voice note all reach the same understanding. Voice notes are transcribed and answered directly, and the AI always addresses a customer with the respectful আপনি — never তুমি — whatever tone you configure, because in Bangladeshi customer service the informal register reads as rude to a stranger.
It remembers the last 20 turns
A customer who gave their phone number eight messages ago is not asked for it again, and a customer who was quoted a price three minutes ago is not asked “which product?”. The AI answers with what the conversation already contains, and states the details it is holding so the customer can correct them.
Photos are matched against your catalogue
When a customer sends a product photo, it is matched against your own product photographs — not guessed from the description. A match is only treated as confident above a similarity threshold and a clear margin over the runner-up. Below that, the AI asks which item they mean instead of naming the wrong one confidently.
Bengali numerals in a phone number
০১৮৭৫০৮৬৫৫৭ is a valid Bangladeshi mobile number, and a bot that only understands ASCII digits will silently treat it as no number at all. Sellzy normalises Bengali numerals, strips +88, and validates against the real 11-digit format before an order is ever written.
What stops a wrong parcel leaving your shop
In F-commerce the expensive mistake is not a slow reply — it is a parcel that ships wrong and comes back. Sellzy enforces the things that must be exact in code, after the AI has written its answer and before the customer sees it, rather than trusting the model to remember a rule. A few of the checks that run on every order:
- →Delivery zone is decided by your configured rates, not by the model's impression. Inside-Dhaka, suburban and outside-Dhaka areas are recognised in both Bengali and Latin spelling, so the same address costs the same whichever script the customer types it in.
- →Look-alike products cannot be confused. If you sell two near-identical combos that differ only by a model code or one colour, the reply is checked against that specific product's own colour list before it is sent.
- →Archived products stop being sold. A product discussed earlier in a long conversation is re-checked against your live catalogue before the AI speaks about it again.
- →A customer who already ordered is not re-sold. Asking “when will I get it?” after ordering produces an honest status answer, never a second order confirmation and never an invented courier update.
- →Duplicate orders are blocked on the phone number and the item set, so a customer tapping confirm twice does not become two parcels.
- →Anything the AI could not verify is flagged to you in the order screen before dispatch, rather than quietly guessed.
When you reply yourself, the AI gets out of the way
The fastest way to lose a customer is two voices answering at once. When you or your staff reply to a customer from the Facebook Page Inbox or Business Suite, Sellzy detects it and pauses automatically for that one customer for 30 minutes — while continuing to serve everyone else messaging your page at the same moment.
That per-customer scope is the part that matters, and it is measured rather than assumed: across a 15-hour window on live merchant traffic we recorded 136 staff takeovers, 150 AI replies correctly suppressed across 43 customers and 7 businesses, and zero misfires — and in 87% of those pause windows the same page kept answering other customers normally. A page-wide mute would have scored zero on that last measure.
Frequently Asked Questions (FAQ)
Everything you need to know about Facebook chatbot automation in Bangladesh.
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